Shipping information

DOMESTIC SHIPPING 

 

All Romanian orders will be shipped via Fan Courier. Once an order is placed, an e-mail with a tracking number will be automatically sent. Please allow up to maximum 2-3 business days for delivery.

For Romania the shipping cost is between 17 lei for Bucharest and 22 lei for other cities.

 *Free shipping is available only with selected items or promotions. 

 

INTERNATIONAL SHIPPING

Moogu ships internationally to 90 countries with Express Mail Service:  

Albania, Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Cote D’ivoire, Columbia, Croatia, Cuba, Denmark, Djibuti, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates, Estonia, Etiopia, Finland, France, Gabon, Germany, Ghana, Greece, Guineea, Hong Kong, India, Indonezia, Iordania, Iran, Ireland, Israel, Italy, Japan, Kenia, Latvia, Lithuania, Luxemburg, Macedonia, Madagascar, Maldive, Malta, Marocco, Maurice, Mauritania, Mexico, Moldova, Mozambique, Niger, Nigeria, Norway, New Zeeland, Netherlands, Pakistan, Papua New Guinee, Poland, Portugal, Quatar, Cech Republic, Central African Republic, South Koreea, The Democratic Republic Of Congo, Rusia, Senegal, Republic Of Serbia, Singapore, Slovakia, Spain, Usa, Sudan, Sweden, Thailand, Taiwan, Tanzania, Tunisia, Turkey, Ukraine, Hungary, United Kingdom, Venezuela, Vietnam. 

If you do not find your country in the list above, please call us at +40724543778 , Monday to Friday , (12:00PM - 20:00PM)  or  send us an e-mail at: contact@moogu.ro and we will give you another choice of shipping.

The shipping usually takes between 2 to 7 days for Europe, and up to 12 days in the rest of the World, depending on the country. The package will be brought to your door. Only in case the courier doesn’t find you at the address indicated, you will receive a notification, and you will have to pick up the package from the Post Office. 

*For outside the EU countries, custom fees may apply depending on your country region.

 Most orders are shipped the next business day after they are placed. Once the order has been processed, a shipping confirmation email will be sent including a tracking number for your order.

All international orders can be tracked online using the tracking number on :

 https://www.posta-romana.ro/track-trace.html

Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).

 

SHIPPING COST

Shipping cost may vary depending on the placed order. The shipping cost for a certain order is automatically calculated.

For Romania the shipping cost is between 17 lei for Bucharest and 22 lei for other cities.

 

 

RETURN POLICY

Items purchased on www.moogushop.com are subject to return policy within maximum 14 days since the order has been received. In order for the return to be processed, first please contact us via e-mail and provide us with the reason for your return. We will gladly send you the return form. All orders should be returned using the original packing, return form and the invoice included. The return shipping will be at your cost. We recommend that you retain the proof of return shipping.

 Once an order has been shipped or delivered it cannot be exchanged or modified.

*All changes to your order should be requested via e-mail at contact@moogu.ro before the order ships.

 



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